or Should I Stay or Should I Go
When calling to set up a showing you never know what you are walking into. A first clue is often whether the showing is a 'show anytime' or 'appointment' showing. When the showing service says "We will have to confirm with the seller," you know that the home is occupied and there is the added concern of possibly coming into contact with them.
I dealt with this while showing two very similar properties to a client of mine recently. Both required making an appointment and both had established owners who had been the occupants of the properties for 25 and 39 years respectively. The owners of both properties were older couples who had taken pride in their homes. Both showed well and at both I came in contact with the owners. What I was struck by was the different ways they dealt with the showing.
I do not know what their agent told them about showings, but what the sellers did during the showings affected the way my clients, and I, felt about looking at the home. When I am a listing agent I advise my clients to leave the home when there is a showing and to try to not have contact with the potential buyers or their agents. It seems to me to be the best way to proceed, allowing the buyer to view the house unencumbered by prying eyes and separating the seller from passing judgement on the buyer, especially if they are long time residents who are selling a home that has been owned for years.
At the first property, I did two showings. The first brought me in contact with the owners who were leaving as I arrived, taking their dog and each taking a car with them. There was a brief introduction of myself, but my clients did not meet them. The second showing of this property there was no sign of them. This showing brought an offer and while drafting the offer they came home, asked if they could come in, offered us tea, were very conscious of what we were doing and went upstairs to allow us to finish. They did their best to remove themselves from the house, allowing my clients to see themselves in the property.
The second property provided a complete 180 degree turn from the 'make yourself scarce' philosophy. This couple was there when I pulled up and the owner called me over, introduced himself, asked me for my card and said "You can enter through the back." He then sat down in a chair on the properties side porch and his wife came out and joined him. They proceeded to try and get information about my clients from me, I kept the conversation focused on the house (how old is the roof, when was the pool installed, etc). When my clients pulled up I expected him, and his wife, to leave, but was informed "We'll be waiting out back." The house showed well. The problem encountered was that the seller being present made my clients a little uncomfortable looking through the property because they were there.
They did several things beyond staying that also distracted from the showing. One was the request to remove our shoes, it is slightly insulting when it is done as a presumption that our feet our dirty and not for any cultural reason. Another was not having a good temperature in the home. It felt hot and stuffy upstairs and we rushed through the second level because of this. While their presence itself discouraged opening cabinets and touching and made us feel rushed.
The houses themselves were dream comps, similar in size, acreage and amenities, but the house where the seller left for the showing is the one that got the offer for a variety of reasons. I can't help think that the absence of the owners at the showings helped it become the one.
Kevin W Hogan - Realtor - Member of The Paul Gillespie Team of Exit Preferred Realty - Through a combination of advanced search technologies and old fashioned personalized service, he affords his clients with the highest level of service and is there for each step of the sale or purchase of your home. Customer First and FHA 203k Loan agent specializing in communities in and around the Carroll County such as Eldersburg, Sykesville, Mt. Airy, Woodbine and Hampstead.
Call Kevin W Hogan at 410-917-6116 or connect